Summary

This Power BI IT Helpdesk Ticket Performance Dashboard provides an interactive view of support ticket activity and service desk performance. It helps IT support teams examine workload trends, ticket categories, and geographic patterns to identify areas that may require closer attention.

The report was created by Mohan S for the FP20 Analytics ZoomCharts Challenge in July 2025 using the IT Helpdesk Performance Analysis dataset.

Key Insights of the Power BI IT Helpdesk Ticket Performance Dashboard

The dashboard combines trend, category, and location-based analysis of IT support tickets. Its main analysis areas include:

• Support ticket activity: Review helpdesk workload and changes in ticket volume
• Ticket composition: Break down support activity across available ticket categories and request groupings
• Performance trends: Compare helpdesk activity over time and investigate changes in the displayed measures
• Geographic patterns: Explore where support requests originate and compare ticket activity between locations

Drill Down Combo PRO, Map PRO, and Donut PRO visuals connect trend analysis with geographic and categorical breakdowns. The interactive charts allow users to move from an overview of IT support activity to more focused ticket-level patterns.

How to Use This Power BI IT Helpdesk Ticket Performance Dashboard

Click active data points, map locations, and donut chart segments to filter the report. Use the available drill-down interactions to investigate ticket activity across different periods, locations, and support categories.

Preview the interactive dashboard online or download the .pbix template to examine its data model, calculations, visual settings, and report design. Replace the sample data with your own service desk data to adapt the dashboard for IT support reporting.