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Custom visual documentation

Frequently asked questions

A User is a person with a Power BI Pro license or Power BI Free license who imports Drill Down visuals into a report and/or edits a report containing Drill Down Visuals and/or publishes the report on Power BI Service and/or Power BI Report Server and/or publishes the report on a website (in which case a separate EVSL is required) and/or sends PBIX file directly for consumption to another user.

If you purchase a single custom visual from AppSource, the price per user starts at 0.99 EUR/USD per month. The price for acquiring the full bundle containing all Drill Down Visuals, starts at 2.99 EUR/USD per month. For more information on our pricing plans, go here.

Anyone who interacts with your report, whether by editing or viewing, is considered a user and therefore requires a license. For example, if there are 2 people creating reports with ZoomCharts, and a team of 10 people is viewing and interacting with the reports, 12 licenses would be required in total.

Whenever your subscription renews, your new license will become available in your ZoomCharts account.

If you made your purchase using AppSource and you are a billing or global admin, you can manage your licenses by going to the Microsoft 365 admin center and renew them from there.

Head to the AppSource product page of your desired custom visual and purchase the required amount of licenses. Afterwards, you can assign the licenses to your users via the Microsoft 365 Admin Center. You can learn more on the documentation page.

AppSource automatically updates the visuals once newer versions have been made available.

If you are a billing or global admin, you can go to the Microsoft 365 admin center and cancel any purchases you have made.

Unfortunately, AppSource does not allow this yet. However, if you are interested in purchasing a multi-year license for Drill Down Visuals, or wish to find out about other licensing methods, feel free to contact our sales team by visiting here.

AppSource issues refunds if you cancel your subscription within seven days after your purchase. Keep in mind that refunds will not be issued if you cancel your subscriptions after that time.

Yes, you can purchase either a license for a single visual or a bundle of visuals by heading to AppSource. For more details on our pricing plans, go here.

If you have made your purchase through ZoomCharts, then yes. Each license key contains a validity date until when the visuals can be used in the report.

However, if your purchase was made through AppSource, then there is no need to update the license each year.

If you purchased Drill Down Visuals through ZoomCharts, then yes. We supply a single license key and hash value per organization (unless individually requested otherwise) that is intended to be used by all Report Developers to activate paid features for all Drill Down Visuals. Report viewers do not need to enter the license key to view and work with reports that contain our visuals, they just need physical access to the reports.

Please note that this does not apply to licenses acquired from AppSource, which lets you directly manage and assign licenses.

Active subscriptions have an auto-renewal feature enabled; thus, a renewal charge will be attempted on your subscription's annuity date. In case of either a successful or unsuccessful charge, you will receive a system notification.

This does not apply if you have purchased any licenses from AppSource, which requires that a global or billing admin manages licenses through the Microsoft 365 admin center.

Drill Down visuals can be purchased either from ZoomCharts.com or a license can be acquired from the Microsoft AppSource.

We have a built-in 30 day trial experience that you can start by applying here. An extension can be requested by contacting [email protected].

The free trial lasts 30 days. An extension can be requested individually by contacting [email protected].

Yes, Custom feature/visual development is a service we offer. More information can be found here.

We enact appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need-to-know and are subject to a duty of confidentiality. Our employees are not granted access to the data within your reports as our custom visuals are certified and cannot make queries. We have put in place the necessary procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You can read our Privacy Policy in full here.

All Drill Down Visuals, except Drill Down Map PRO, are security certified by Microsoft. This means that they meet the Microsoft Power BI team code requirements and follow secure coding patterns. Drill Down Map PRO is the only exception due to it being able to connect to an external service. To learn more about Power BI custom visual certification, visit here.

No, we do not collect nor store any kind of data. This is one of the requirements to get a security certification seal for our visuals. All data is processed by Microsoft Power BI. However, by interacting with our website, we collect your personal data that is processed on the basis of our privacy policy.

Please contact us to email [email protected]. if you would like to cancel your subscription. If there are no overdue payments, your subscription will be cancelled immediately, and you will receive a notification. If your subscription has overdue payments, your subscription will be paused but not cancelled until all payments are settled.

If the purchase was made on AppSource and you are a global or billing admin, you can cancel your licenses by heading to Microsoft 365 admin center. A refund will be issued if you make your cancellation within seven days of purchase.

Yes. If you purchased Drill Down Visuals for Power BI and within 30 days from your initial purchase date you concluded that you would like to discontinue the subscription, you are eligible for a refund. We will kindly ask you the reason behind your decision and refund the full amount within 15 days after the request.

For now, credit card details can be updated if specifically requested by contacting our customer service and sending an email to [email protected].

If you are using AppSource, your card details can be updated by choosing "Add new payment method" upon checkout.

We can provide a read-only access to the source code of the component for auditing and security review purposes after you sign an NDA. We do not provide the source code of the components under any other circumstances.

Yes, you can embed Power BI reports that include Drill Down Pro custom visuals in SharePoint, within the licensing terms of your subscription.

Power BI Report Servers are typically updated 2-3 times a year, which might create scenarios where newer versions of the visuals are not fully supported within the Power BI RS environment. This is because we adapt the visuals to the latest PBI Desktop version which is updated monthly.

However, we do offer personalized support for specific versions of our visuals if the need arises. If this is the case for you, feel free to reach out to [email protected].

All necessary assets that the visuals require to properly display information are bundled within the visual. This allows them to be used in both Online and Offline environments.

If you didn’t find what you’re looking for, feel free to contact our support team for any specific questions by sending an email to [email protected].